Contact & Support

When you need help, it’s good to know who to turn to. Here are the main support channels available to you.

Your POS Provider

Your first point of contact for technical issues with your cash register. They know your specific setup, your software, and can walk you through most problems.

fiskaly HUB

Check your system status, view transactions, and generate exports at hub.fiskaly.com.

Your Tax Advisor

For legal and tax questions — especially about registration, audits, and filing requirements. They understand the regulations in your region.

Who to contact

Situation	Who to contact
Error on your register	Your POS provider
Internet connection issues	Your internet provider
Certificate questions	Your POS provider
Tax registration or audit questions	Your tax advisor
Export questions	Your POS provider
Legal compliance questions	Your tax advisor

💡Tip

When contacting support, always include: your error message (if any), your country, and a brief description of what happened. This helps the support team help you faster.

📘Note

fiskaly provides the cloud infrastructure for your POS system’s fiscal compliance. For issues with the cash register hardware or POS software itself, your POS provider is the right contact.