Do customers always have to receive a receipt?

Tipp

Last updated on 2025-06-16.

Yes, customers should always receive a receipt. These cases have to be considered:

• If fiskaly can be reached by the PoS and fiskaly can reach the trust service provider, the customer will receive a signed receipt.

• If fiskaly can be reached by the PoS but fiskaly cannot reach the trust service provider, the customer will receive a receipt signed with a substitute signature.

• If fiskaly cannot be reached by the PoS, the customer will receive an unsigned receipt.