How to deal with sales processes that are stopped after the transaction started?

Tip

Last updated on 2025-03-20.

The following process could be used in case a receipt needs to be cancelled immediately, before the transaction is closed, for example due to a mistake or when customers change their mind.

The transaction should be terminated by setting it into state``"CANCELLED" with the receipt_type "CANCELLATION" (AVBelegabbruch) and all other required fields. 

No actual payment may take place in connection with this scenario. 

Please note that this scenario is different from a refund and a retroactive cancellation.

 

Please note:

The options given are not exhaustive and should merely be seen as possibilities.